Alfides by Hospital Centro de Andalucía, as data controller, informs you that, in accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December on the protection of personal data and the guarantee of digital rights (LOPDGDD), we will process your data as set out in this Privacy Policy.
This Privacy Policy describes how we collect your personal data and why, what we do with it, with whom we share it, how we protect it, and the choices you have regarding the processing of your personal data.
This Policy applies to the processing of your personal data collected by the company in order to provide its services. By accepting this Policy, you accept that we process your personal data as defined herein.
We have always been committed to providing our services to the highest standard of quality, which includes treating your data securely and transparently. Our principles are:
When you use the contact form on this website, we may request and process the following data: identification and contact data (name, email address, telephone number and country), the type of enquiry (patient, hospital/institution or insurer), the treatment you are interested in, how you heard about us, and the message you write.
Please do not include detailed medical information in the form, nor send clinical documents by email or WhatsApp. Once our patient coordination team is in contact with you, it will send you a personal, secure link to upload them. Documents uploaded this way are stored in a restricted-access area of our Microsoft 365 service, are accessible only to authorised members of the team, and are kept only for as long as necessary for the purposes described in this Policy.
If you accept it in our cookie banner, we also automatically collect data about your visit to this website, such as browsing data and identifiers, through the Google advertising and measurement tag used on this site. See our Cookie Policy.
Whenever we request your personal data, we will clearly inform you of which data we collect and for what purpose. In general, we collect and process your personal data in order to:
In accordance with the applicable data protection regulations, your personal data may be processed when:
Data may be communicated to companies related to AMAVECA SALUD S.L. and to service providers (such as website hosting, form delivery, email and secure document-sharing services) acting as data processors, in order to provide the various services. Some of these providers may be located outside the EU/EEA; in that case we apply the safeguards required by the GDPR. The company will not transfer your data to third parties, except where legally required.
In relation to the collection and processing of your personal data, you may contact us at any time to:
If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without this affecting the lawfulness of the processing based on the consent given before its withdrawal.
You may exercise these rights by sending a reasoned and verified request to info@alfides.com.
You also have the right to lodge a complaint with the competent supervisory authority (the Spanish Data Protection Agency, AEPD) if you consider that the processing does not comply with current regulations.
The requirements of this Policy complement, and do not replace, any other existing requirement under the applicable data protection law, which shall prevail in any case.
This Policy is subject to periodic review and the company may modify it at any time. When this happens, we will notify you of any changes and ask you to read the most recent version of our Policy and confirm your acceptance.